spinplus Privacy Policy — How Your Personal Data Is Handled

When you register for an account on spinplus, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect identity verification documents as required by applicable Philippine regulations to confirm your age and eligibility to use the platform. During your use of the platform, we automatically gather technical data such as your IP address, device type, operating system, browser information, and session activity logs. Payment-related information — including your GCash number, Maya account details, or bank account information — is collected solely for the purpose of processing deposits and withdrawals in Philippine pesos. We do not store full card numbers or sensitive authentication credentials on our servers. All data collection is proportionate and limited to what is genuinely necessary to operate your account safely and in compliance with Philippine law.

Your personal data is used primarily to create and maintain your spinplus account, verify your identity, process financial transactions, and deliver the platform's gaming and betting services to you as a member in the Philippines. We also use your information to communicate important account updates, respond to support enquiries, and send promotional communications where you have opted in to receive them. Technical data helps us monitor platform performance, detect and prevent fraudulent activity, and improve the overall experience for all Filipino members. We may use anonymised, aggregated data for internal analytics and product development — this data cannot identify you individually. spinplus does not use your personal data for automated decision-making that produces significant legal effects without human oversight. All processing activities are grounded in legitimate purpose and proportionality under applicable Philippine data privacy standards.

spinplus does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your information only with service providers who directly support the operation of the platform, such as payment processors, identity verification providers, and fraud prevention services — and only to the extent necessary to perform those functions. All third-party partners we engage are contractually obligated to protect your data and use it solely for the purposes we specify. We may disclose personal data to government authorities, regulators, or law enforcement bodies in the Philippines when legally required to do so. In the event of a business restructure, merger, or acquisition involving spinplus, your data may be transferred as part of that process, and you will be notified in advance. We never share data with third-party advertisers or analytics platforms for the purpose of serving you targeted advertisements outside the spinplus platform.

We retain your personal data for as long as your spinplus account remains active and for a reasonable period thereafter, as required by applicable Philippine regulations governing online gaming operators and financial record-keeping. Transaction records and identity verification documents are held for a minimum period as mandated by law, even if you close your account, to allow for regulatory audits and dispute resolution. Technical logs and session data are retained for a shorter period consistent with their operational purpose and are routinely purged on a rolling schedule. When the retention period for any category of data expires, that data is securely deleted or anonymised so it can no longer be linked to you. You may request information about the specific retention periods applicable to your data by contacting us at [email protected]. We review our retention practices periodically to ensure they remain proportionate and compliant.

As a registered member of spinplus based in the Philippines, you have the right to access a copy of the personal data we hold about you at any time by submitting a request to [email protected]. You also have the right to request correction of any inaccurate or outdated information in your account profile. If you wish to have your data deleted, you may submit a deletion request, subject to our legal obligations to retain certain records as described in the retention section above. You have the right to object to or restrict certain types of processing, and to withdraw your consent to receiving marketing communications at any time without affecting your account standing. spinplus will respond to all verified data subject requests within a reasonable timeframe and will not charge a fee for standard requests. If you feel your data rights have not been respected, you may lodge a complaint with the National Privacy Commission of the Philippines.

spinplus applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls that restrict data visibility to authorised personnel only, and regular security assessments of our platform infrastructure. Payment data is handled through PCI-DSS compliant payment partners to ensure that financial information is processed and stored to the highest available security standards. We train our staff on data privacy and security obligations and conduct periodic reviews to identify and address potential vulnerabilities. While no online system can guarantee absolute security, we are committed to minimising risk and responding swiftly to any confirmed security incidents. In the unlikely event of a data breach that affects your rights or interests, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.

spinplus uses cookies and similar tracking technologies to keep you logged in, remember your platform preferences, and ensure the platform functions correctly across your sessions on both mobile and desktop devices in the Philippines. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a defined period to improve your return experience. We do not use third-party advertising cookies or cross-site tracking technologies that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of the spinplus platform. For further information on which cookies are in use and how to manage them, refer to the FAQ page. We periodically review our cookie practices to ensure they remain minimal and proportionate to the platform's operational needs.

spinplus may update this Privacy Policy from time to time to reflect changes in platform features, applicable Philippine law, or our data handling practices. When we make material changes, we will notify registered members through an in-platform notice or via the email address associated with your account before the changes take effect. We recommend reviewing this page periodically so you are always aware of how your data is being handled. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. The date at the bottom of this page reflects when the policy was last reviewed. If you have any questions about changes to this policy, contact us directly at [email protected] and our team will be happy to assist you.